Rates and Policies

  • Any cancellation of an appointment made within 24 hours of the appointment time should be accompanied with a Doctor’s note or be a result of a true emergency such as hospitalization.

  • If you contact us at jon@elevate-educate.net or whatsapp before 24 hours, we will try to reschedule for a mutually convenient time. Otherwise, we will recredit to your invoice.

  • No show/no call: 100% of the appointment fee will be charged.

  • If a client misses 25% or more of his/her scheduled appointments, the client may lose their appointment time.

  • If the no shows or cancellations continue, the client will be removed from the schedule.

  • Please note for groups the following rules also apply: If your child is unwell, with a doctor’s note you will be able to use the credit for another class in the future. If you purchase a package and change your mind 7 days from the group start date and time, you are eligible for a 80% refund. Shorter than 7 days, then a refund will not be provided.

CANCELLATION POLICY

WEATHER POLICY

  • We are open during Red and Amber Rain

  • In event of Black Rainstorm Warning or Typhoon Signal No. 8 or above:

    • Sessions cancelled while signal is hoisted.

    • Elevate will be closed while Typhoon Signal No. 8 or above is hoisted.

    • Morning sessions (start time 9am or later) to proceed if signal lowered before 6am. Please contact us to reschedule or cancel if necessary.

    • Afternoon sessions (start time 2pm or later) to proceed if signal lowered before 11am. Please contact us to reschedule or cancel if necessary.

FEES

  • 1500 HKD per hour for one on one sessions for Jon or Jeremy. These are run by licensed and highly qualified professionals and is below the market rate. If after 6:45PM we can provide a discount.

  • 1200 per class for 1.5 hour group lessons (6 lessons minimum). 850 for group classes for one hour.

  • 2500 Angel Rate: Two sessions-one for you and one for someone else in need

  • All classes are located in our office, if there is a need to come to your house, travel time will be charged.

  • We do not take insurance policies.

  • We can help with the paperwork, but coverage and reimbursement is not guaranteed.

INSURANCE

Discounts

  • Pay with cash on day of appointment or in advance and receive a $100 discount per session.

  • Please be on the look-out for early bird offers.

  • Discount for online classes.

  • Discount for classes during weekdays before 2 PM or after 6:45 PM.